After coming from a bad experience at the Verizon Store in Hadley, EMS was very pleasant.
Kudos to Tom...and keep up the good work.
By far the best multi-daypack fitting and customer service I've experienced. I tried three other stores before finding exactly the right size product and the backpack sales person was extremely helpful and knowledgeable. Thanks EMS!
EMS is a great place for essential outdoor gear. The employees are extremely helpful and provide a wealth of knowledge about the products. Be sure to check out the discount rack for amazing deals on top outdoor apparel!
My associate, Tom...helped me with a small purchase and made my experience enjoyable!
The store is well stocked and organized. The staff is friendly, well versed in all products and very helpful without being intrusive. I have been shopping at this store over the years and though staff changes, the professionalism remains the same. A credit to the manager.
If I could give less than 1, I would. I have never been treated so rudely in a store. I went in to buy a new pair of shoes. I attempted to get the attention of a clerk and they quickly busied themselves with others. (even a few that had already said they did not want any help) I was standing in the shoe area, looking at different styles, comparing them to the shoes I had on. I waited patiently while a clerk help another customer. I made eye contact several times and he kept looking away, never acknowledging me. When he was done, he did not come back to help me and no one else came to the area to help either, so I went to go find him. He made brief eye contact as I attempted to get his attention then be quickly turnd his back and walked away from me. I tried to get the other clerks attention and as I spoke to him, he turned his head tward the ground and walked away refusing to turn around as I continued to ask for help. I was there for over 30 minutes and no one would help me.
Thanks again!!
Eastern Mountain Sports is a US Bicycle Store based in Hadley, Massachusetts. Eastern Mountain Sports is located at 351E Russell St, Hadley, MA 01035, USA.
Please contact with Eastern Mountain Sports using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Eastern Mountain Sports opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.