These guys are great at switching my tires every year. I'm not one to choose big national brands like Firestone for my car needs, but they do it faster than local shops. They'll inspect your car and try to sell you stuff pretty regularly but they won't press you on it unless it's super necessary or life threatening. They always switch my tires really quickly and bag my old tires.
Second, their workmanship is top notch. If, for some reason, any work they do has any issues at all, or even if you just might think there could be an issue, they'll get your car back in right away to look everything over and correct anything that needs done.
Everything was done well but somehow my tire pressure management light was never looked at or turned off when they did my tire rotation? Also the guy at the desk shamelessly and aggressively tried to sell me on a repair immediately when I definitely had time to carefully plan a large purchase like that. It was extremely off putting.
Professional service and good customer service. They have fair prices
They have the best warranties I've ever seen, the best tires (cause they're the manufactures of the tires), and if they're not the lowest price they will match, and beat any better price you can find.
Their waiting room has refreshments and WiFi too so don't worry too much about waiting around.
First, the customer service at this Firestone is second to none. Rarely do you find such friendly customer service. They have a complete understanding of everything cars and are excited to go the extra mile for you. They are honest about all the work they do and about any work they recommend. If you're unsure about something they'll take you out to your car to meet the mechanic and they'll show you on your car exactly what they're talking about to make sure you completely understand what's going on, and needs to be done, to your car. We all have been to a mechanic we're pretty sure was taking advantage of us, but not here. I love that I can take my car to a place with people I trust.
Good service but so expensive. Ended up fixing the same thing for $300 50% of what Firestone asked me to pay for 2 front tires with driver's side ball joint replacement
Firestone Complete Auto Care is a US Car Repair based in Hadley, Massachusetts. Firestone Complete Auto Care is located at 336 Russell St, Hadley, MA 01035, USA.
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