I have had only positive experiences here, to be honest some of the other reviews look as if left by angry toddlers who are upset with a bill or circumstances outside anyone's control. Although they did not have an iPhone case for my particular model (my only complaint) the sales guy, Shane offerred to order it for me. Thumbs up for Sprint Hadley!
Very helpful costumer service. My questions were answered courteously and knowledgeably.
The guys in Hadley did a good job.
This store has offered nothing but the worst customer service. We came back to exchange (the very shoddy and poorly designed) iPhone 7 we got within the 14 day return period--on the 14th day. The employees there claimed that it was the 15th day; however, mathematically speaking--14 days=336 hours--and this was well before that. After extremely rude customer service from employee Josh, my wife called Sprint customer care. A rep. there said that Josh was in error and that she could indeed make the exchange. This rep was unable to call the Hadley store--because the store's phone number was not registered with Sprint (!)--but gave her a reference number, and told her to return there to complete it all. When she returned, she was told that this customer care rep. was the one in error and that the exchange was not allowed because it was reported falsely that she claimed to cust. care that she was within the 14 day period and not the truth of the matter: the original customer care rep. TOLD her it was OK. Essentially, she wasted a day off of work dealing with this gross incompetence, negligence and callousness. While a supervisor from Sprint is going to call her back to further discuss this, I would recommend that no one go to this location, and further, that they consider other mobile carriers.
Couldn't have had better service, most experienced and thoughtful employees I've done business with in a long time!
Sprint Store is a US Electronics Store based in Hadley, Massachusetts. Sprint Store is located at 344 Russell St, Hadley, MA 01035, USA.
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