If you love your dog like I do this is not a safe place to take him or her.
i asked for a grooming and was told for sure they will do it,I was told they forgot.
I only became aware of this when I noticed extra food in the bag I'd packed with my cat's medications and food. When I inquired, the staff person checked the feeding / medication schedule and said "Nope, 1 pouch of food per day". What?! I showed her the clear directions I'd written on the bag, and I explained that the feeding and meds directions had not changed, (which I had also verified with the check-in person) so the directions they had on file also clearly instructed them to feed 2x/day.
Her response was a blank stare and then "Well at least there are only a few containers of food left." What?! Right - three containers of food, which was HALF the total food I brought for his weekend stay.
my dog KITA a SHEBA ENU on one occasion was mauled in front of me three times by a much larger dog while i was picking him up.
I have received no apologies, no reply to my email, no phone call.
I Have been to this place 5 times,each time is not the same.
She handed me the feeding / medication log sheet where staff people are meant to initial what food or medication they have administered. When I looked at it I was shocked to discover just ONE set of initials, beside a feeding dated for the first night of my cat's stay. No medication or feedings were initialed for the remaining 3 days of his stay. I know he didn't receive all his food, but I have no idea if he received all or any of his medication.
I trusted him and went back last weekend and when i picked up KITA he was still penned and every dog was out playing so my dog was being punished for getting hurt by the larger dog.
Thank goodness it was only a three day stay. Never again!
Despite clear written directions and directions on file from previous stays, the Pet Hotel somehow neglected to feed my fragile elderly cat adequately. They fed him just HALF his daily food ration.
We love this place. We use it every time we go away.
The person working just said each time oh put him down as he was dragged across the floor.
Blaze has been staying at the pet motel since he was a puppy....he gets the best care...the staff treats every dog very special...i will continue to take my dog to the puppy motel...they are the best
I for sure will never be back.I thought this was a safe local place to trust and take your pet to,I was wrong.
Brought my cat here for a flee bath upon picking her up noticed her eye wouldnt open and was discharging a milky fluid rushed her to the animal hospital and they are now treating her for a corroded cornea if you care about your pets you'll go else where
He then told me the next day it will not happen again.
I had to take him to a vet with a paw injury from this incident.
i notified management and was told they will review the tapes.
Pet Hotel Hadley is a US Pet Store based in Hadley, Massachusetts. Pet Hotel Hadley is located at 155 Russell St, Hadley, MA 01035, USA.
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