Nice place to get supplies for your pets.
The most annoying part, however, is that I have often gone to the register to check out and there will be no one there. They leave a bell to ring for service and many times after ringing, no one has come. On multiple occasions I have had to call the store line from my cell phone to tell them I am waiting to pay! From what I understand from some of the staff, they are extremely understaffed.
Staff are really nice & helpful. Prices are high. Dave's Pet Food down the road usually has better prices. Except BJ has better $ for staples lile Kitty litter.
They do have regular sales. However one of the biggest downsides is that sometimes the staff are either rude or nonexistent. You do get the occasional people who are helpful and friendly, but they aren't always there.
Absolute terrible service! Blatently ignored by the manager, waited 10-15 minutes for help purchasing fish which were supposed to be on sale, we questioned the price at the register at which time the manger incorrectly stated that we received the sale price and when he was questioned a second time after the sale had been completed, he rudely suggested we return the fish. Dave's Soda and Pet Food City is literally 2 minutes away - as new aquarium enthusiasts I'm certainly going to be spending a lot of money on this new endeavor and it wont be at Petco.
Ugh one staff person was so rude and we were asking him about hamsters and he wouldn't tell us anything or take them out and we said excuse me sir? And he said what do you want. Bad experience.
Petco Animal Supplies is a US Store based in Hadley, Massachusetts. Petco Animal Supplies is located at 458 Russell St #2, Hadley, MA 01035, USA.
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