So if you are looking to not completely waste your time, or ruin your whole day- I would advise you to NOT going to this Verizon store. Ever.
They think they are the one service in the area..
The employee told me I had two options: 1. Not have a phone for the next 3 weeks or 2. Pay them $700 yesterday to buy a phone to get me through the next 3 weeks.
Long story not really short- I have been waiting until my family plan contract was over to join my Husbands family plan (also Verizon). My phone completely died yesterday, with 3 weeks until my contract ends on my family plan. I was willing to pay for the final month on the phone plan with a non working phone, switch to his plan and pay for a new ($700?) phone with the Edge program, and would end up adding more data to my Husbands plan.
What can I say, it's Verizon!! NOT helpful, and expensive.
I left and found an old phone to (try) and get me through the next few weeks- When I called the customer service line, I spoke to an amazing southern woman in Tennessee who was MORE than helpful. She also told me that the gentleman in the store was completely wrong- she had no idea why he would say what he said, because it was wrong.
Jay was very personable and very helpful! Enjoy riding in the wind
Very helpful. Solved an issue I had been having a long time that other Verizon stores did not figure out.
James M. was absolutely amazing in service and knowledge. Very very grateful for overall experience!!! One of the best and graceful flowing Verizon visits ever in a 5 yr period.
If there was an option for 0 stars, that would be what I would choose.
Check to make sure you have your wallet before you leave...lol.
I have been a Verizon wireless customer for over ten years. I have been to this Verizon store a handful of times- and not one single time have I left with any of my problems being solved. Last night was the final time I will ever walk into this store. The employee who was supposed to be "helping" me was the most arrogant, rude, and most unhelpful human I may have ever spoken with.
Verizon is a US Store based in Hadley, Massachusetts. Verizon is located at 360 Russell St, Hadley, MA 01035, USA.
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